CUSTOMS AND DUTY FEES
Customs and import duties are charged to the customer once the package reaches the destination country. These charges are the sole responsibility of the customer, and will vary from country to country. Customs and import duties are not included in our shipping charges.
US EMBASSY AND CONSULATE SHIPMENTS
Packages shipping to U.S. Embassy or Consulate addresses are considered international.
APO and FPO addresses are not considered international. They are handled by the U.S. Military, and the shipping chart for domestic orders should be used when shipping to such addresses. All orders shipping to these destinations will ship U.S. First Class Mail only. We do not offer expedited shipping methods to APO or FPO addresses.
US TERRITORY ADDRESSES
Shipments to Guam, Virgin Islands, Puerto Rico and Saipan are not considered international, and they follow guidelines for domestic shipments. All orders shipping to these destinations will ship U.S. Priority Mail only. We do not offer expedited shipping methods to U.S. territories.
We want you to be happy with the purchases you make at onandoffthefieldsports.com. If you are not satisfied, you may return an item within 10 days of the shipment's receipt provided it is new and unopened. Due to the nature of many of our products, we cannot accept returns on opened items. Unfortunately, we cannot refund shipping charges. To return an item, simply use the contact us portion of our website or e-mail us
and request an RMA (return merchandise authorization) number. Upon receipt of your request, we will process your return and contact you with how, when and where to return your item. Returns without an RMA number will not receive a refund.
If you return something that has been opened, used, worn, altered, is missing items, or is without the original packaging or garment tag, it cannot be credited back to your account. Keep in mind that there may be a minimum 15% restocking fee for returned items that fall outside our normal return guidelines, including unauthorized refused packages and unauthorized returned packages. There is also a minimum 15% restocking fee if more than four of one item is ordered and returned.
Shipping charges will be applied to orders which receive free or promotional shipping and the returned items cause the order total to fall below the qualifying free shipping minimum.
Please note: Costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience. We'll post any changes made to costumes in the web site descriptions and images as soon as we find out about them. Thank you for being patient with us with this issue. Costumes are non-refundable after October 10.
In order to process your return as quickly as possible, please be sure to send your return via a traceable method to the correct address. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.
How long will it take to receive my refund? Once your return has been received, allow 2-3 weeks for your refund to be processed.